The Future of Chatbots in Social Media

The Future of Chatbots in Social Media

2.5 billion people currently use social media, and businesses want to connect with their share in a meaningful way. How are they going to do it? One way is by utilizing AI chatbots in social media. It is the future of social engagement with intelligent value for any business looking to gain more traffic from their social networks.

Did you know that social media use in the U.S. is estimated to grow to an astounding 264 million by 2021? That is a lot of potential social connections to make.

Artificial intelligence has been a trending topic this year, and the technology is […] Read more

Why Your Business Needs a Facebook Chat Robot

Why Your Business Needs a Facebook Chat Robot

An increasing number of small businesses are realizing that conventional marketing practices aren’t as effective in the digital age. There are simply too many cost-effective online tools that bring better ROI. And at the forefront of these tools sit chat bots.

Chat bots give companies the ability to communicate with consumers in a human-like way, without using actual humans. Between customer service and brand engagement, the bots can revitalize your marketing.

Even if you’re running a small business, the bots are still worth your investment. An astounding 80 percent of small businesses say they’ll use chat bots by 2020. Social media is […] Read more

Chatbots: Real Potential or Nothing but a Fad?

Chatbots: Real Potential or Nothing but a Fad?

Imagine having customer service representatives who are on duty around the clock, who cheerily greet and tend to patrons, who make prudent recommendations in a non-aggressive manner, and who don’t get paid.

Sound too good to be true? Chatbots, computer programs with artificial intelligence (AI), are making that dream a reality. The bots are designed to engage in human-like conversation that can replace traditional customer service representatives. They’ve quickly gained popularity and are becoming essential to any brand.

Part of the reason the bots have grown so quickly is the backing from tech behemoths like Facebook and Microsoft, who have thrown their […] Read more

How to Pick the Best Artificial Intelligence Bot for your Business

How to Pick the Best Artificial Intelligence Bot for your Business

If you work in sales or marketing, artificial intelligence is a term you’ve probably heard a lot, and with good reason. AI is the future of small business success. Chatbots alone are predicted to save their users over $8 billion by the year 2022. How? There are several different ways businesses can use AI to their advantage. If you’re considering AI for your business (and you should be), it’s important to know its most effective applications.

The Different Kinds of Chatbots

Chatbots are a common form of AI, and they aren’t going anywhere soon. However, many people don’t realize how many different […] Read more

Chatbots And A More Efficient Healthcare System

Chatbots And A More Efficient Healthcare System

When it comes to healthcare, chatbots are bridging the gap between patients and providers. These artificially intelligent, machine learning bots are giving medical advice online to patients around the world.

Many believe that the state of healthcare is getting worse, with many people waiting weeks, and even months, to see a doctor. This has led to an increase of health searches online via mobile.

In fact, 68% of mobile users search for health information, according to a 2016 Hitwise mobile study.

This has caused a hyper focus on health in the tech industry, and AI chatbots are meeting the online search demand. There […] Read more

The Top 3 Industries Using Sales Bots Effectively

The Top 3 Industries Using Sales Bots Effectively

Sales bots are increasing in popularity with brands. They’re driving more customers down the sales funnel, recommending products and services, and even processing payments. While you can find the bots in nearly every industry, they’re especially growing in fashion, travel, and ecommerce.

As users begin to turn away from apps, these retail-oriented bots gain importance. The shift is large enough that many tech experts are predicting a “bot revival.” Brands like H&M, Kayak, and Spring have firmly cemented AI chatbot technology into their digital strategies.

AI Sales Bots Making an Impact in Fashion, Travel, and Ecommerce

Artificially intelligent chatbots can serve as your […] Read more

10 Ways to Bring Chatbots into your Digital Strategy

10 Ways to Bring Chatbots into your Digital Strategy

Chatbots have been around for quite some time, but their technology has gotten better with advances in artificial intelligence (AI). In fact, it’s possible for chatbots to interact with customers in ways that increasingly mimic human-to-human interaction.

Rolled out the right way, chatbots can energize your digital strategy by offering recommendations, facilitating purchase decisions, responding to customer queries, and collecting analytics. To help you get started with your own chatbot, we’re bringing you 10 ways to incorporate chatbots into your digital strategy.

Sales Representatives: While chatbots are useful for answering customer queries, you can go a step further by using them as […] Read more

Why Microsoft’s Twitter AI Bot Failed

Why Microsoft’s Twitter AI Bot Failed

AI bots are programmed to work with consumers to make life easier. When they work right, bots help companies offer superior customer service and improve sales. Their ability to work around the clock without breaks, provide accurate product information, and resolve simple complaints makes them invaluable to many small businesses.

However, bots aren’t immune to problems, and when things go wrong, they can go very wrong. Just ask Microsoft. Not long ago, one of their bots perfectly demonstrated just how wrong AI can go.

Tay was introduced by Microsoft in March of 2016 as a chat robot intended to “engage in playful […] Read more

Everything You Need to Know About Artificial Intelligence Software for Small Businesses

Everything You Need to Know About Artificial Intelligence Software for Small Businesses

Artificial intelligence conjures up images of science fiction films and robots come alive. Not many people envision accounting and customer service. Though no matter how fantastic it seems, the reality is that artificial intelligence, also called AI, is already out there.

Computers are talking to customers, and bots are streamlining mundane tasks, saving time for human personnel. While these AI programs are common for big businesses, they can also really help small or medium-sized businesses succeed.

The AI Basics

AI comes in many varieties. Its applications are far reaching and cover many different facets of small business. For instance, customer service chatbots converse […] Read more

Are Chat Robots Worth the Investment?

Are Chat Robots Worth the Investment?

An increasing number of businesses have started utilizing chatbots in recent years, and the trend looks here to stay. In fact, by 2020 over 80% of all businesses plan to use chatbots for handling part of their customer experience.

So what does this mean for your business? It’s quite simple. Invest in chatbots now before the competition pulls away. If you’re still not convinced, we’re breaking down why chatbots are worth the investment.

Chatbot Productivity: An Overview

The first chatbot advantage is their availability to consumers. Chatbots don’t take breaks, go on vacation, or get sick. Chatbots function 24 hours a day, 7 […] Read more